I've never logged in. How do I get into my account?

Go to the login screen and choose 'Forgot password?'. Enter the email address we have on file. You'll receive an email to set your own password.

I'm not receiving an email to set my password.

Check your spam folder too. Nothing there? We may have a different email address for you. Send us a WhatsApp and we'll update it.

Until when can I reschedule or cancel my appointment?

Up to 24 hours in advance, yourself in your account. After that it's no longer possible online; please contact us by WhatsApp or phone.

I can't see my treatment under 'Plan vervolgbehandeling' (book follow-up).

Then your treatment plan hasn't been set up in your account yet. Send us a WhatsApp and we'll arrange it. Want to work on something new? Choose 'Nieuw traject' (new treatment plan) or book a skin analysis.

Where can I see my upcoming appointments?

On your account dashboard. You can also reschedule or cancel them there.

Can I book in English?

Yes. In your account, choose your language at the top right: Dutch, English or Turkish.

For clients

Your appointments, in your hands

Already being treated with us? In your personal account you book your next treatment yourself, see your appointments and reschedule them whenever it suits you.

My account Log in and book First time? On the login screen, choose 'Forgot password?' and enter the email address we have on file.

In short

Book your follow-up treatment yourself in your account. You can reschedule or cancel up to 24 hours in advance, also in your account. Two days before your appointment you'll receive a reminder by email. Something not working? Send us a WhatsApp and we'll help you.

How it works